Tag Archives: Social media

Shoptalk 2017: Three Key Trends

The Shoptalk 2017 Conference was held recently in Las Vegas, and Pam Goodfellow, Prosper’s Principal Analyst and Consumer Insights Director, was in attendance. Below, she recaps some of the hot topics discussed by more than 300 speakers representing leaders redefining the future of retail and ecommerce and how clients can leverage Prosper’s unique consumer data to address marketplace challenges – and identify opportunities. Continue reading

Going Beyond Big Data To Knowledge

“Ipsa scientia potestas est” (“knowledge itself is power”), Sir Francis Bacon

Don’t believe the big data hype
Over the last month, I have written about all the hype surrounding big data including how it equals a big headache for executives and how the promise of big data bypasses the C-Suite. This final installment deals with the pending big data disillusionment which may result from the hype and failure of big data to deliver meaningful, strategic solutions for senior level executives. Continue reading…

Frightful, Not Delightful: Tales of Terrible Customer Service

The relatively recent advent of online shopping, technological mobility, and pricing transparency puts new meaning to the adage that the “customer is king” (or queen) for retailers. If the customer thinks a retailer’s prices are too high, a competitor will be sought out. A customer may only visit a physical store’s “showroom” to test drive a product he/she plans to buy online. With a mobile device in hand, a customer can verify the truth behind a sales associate’s pitch in just a few clicks. And, retailers’ face time with potential customers is dwindling with shoppers “cybernating” – increasingly headed online for purchases. Today’s customers are well-informed, adept at product research, and know how to maximize their budgets – often at the expense of loyalty to any particular retailer. Continue reading