From Forbes on March 29, 2016:
It’s an Amazon, Amazon, Amazon, Amazon world, but one retailer continues to top the online giant when it comes to shopper experience.
For the second year in a row, outdoor outfitter L.L.Bean tops the list of Prosper Insights & Analytics’ Customer Service Champions over second place Amazon.com. Customer Service Champions were developed from a write-in vote from more than 6,000 U.S. consumers (18+) in September 2015 and weighted by each retailers’ relative size in annual revenues as well as its fan base, as defined by a retailer’s promoters (per the Net Promoter Score.*) See last year’s winners here and 2013’s top picks here. Following L.L.Bean and Amazon (in rank order) are: Nordstrom, Kohl’s, Lands’ End, REI, Zappos.com, JC Penney, QVC, and Macy’s.