Tag Archives: Online shopping

More Than 75% Of Macy’s Shoppers Visited Amazon For The Holidays

From Forbes on January 24, 2017:

With Macy’s wrapping up the 2016 holiday season with yet another sub-par performance, it seems the beleaguered department store can sum up its shopper sentiment with one statement: to Amazon we shall go!  According to Prosper Insights’ January 2017 survey of more than 7,500 U.S. adults, more than three-quarters (76.7%) of Macy’s core shoppers headed to Amazon.com during the fourth quarter of 2016 (October, November, and December), up marginally from the same period one year ago (76.2%) and several points higher than the overall average for shoppers in general (73.4%). [Core shoppers are defined as consumers who shop “most often” at a retailer for any one of the 14 major merchandise categories that Prosper tracks monthly – unaided, write-in questions.] Continue reading

Wal-Mart’s Dot Com Dilemma Won’t Be Solved By Jet.com

From Forbes on August 12, 2016:

The recent record-setting acquisition of e-commerce start-up Jet.com has certainly given Wal-Mart Stores its fair share of headlines lately. The deal, which is still subject to regulatory approval, has been heralded as Wal-Mart’s strike back at rival Amazon.com and a jolt to the discounter’s standing in the digital retail arena, vis-à-vis Jet.com’s innovative Smart Cart technology as well as it’s potentially lucrative base of younger (read: Millennial) and more affluent shoppers. However, recent analysis of consumer data collected by Prosper Insights & Analytics suggests that Walmart.com is struggling with deeper, core customer issues that the Jet.com buyout isn’t likely to fix. Continue reading

The Hidden Danger In Brick And Mortar Customer Files: Amazon Prime Members

From Forbes on April 27, 2016:

Retailers have become very adept at mining customer transaction files looking for some obscure data point that may help them become more knowledgeable about their customers. However, hidden from these instore shopper analytics are all of the transactions their customers make outside their stores with competitors.

In the recent past, cross shopping was consistent across peers and oftentimes varied by department or customer segment. Some loyal shoppers prefer a certain store for women’s apparel but are more delighted by a competitor for children’s clothing purchases. It may have been a zero sum market but it was, for the most part, pretty consistent and much easier to project. Not so in today’s digitally disrupted market with thousands of online competitors, many not even on the big brick and mortar retailers’ radar screens, each vying for a piece of a store’s shopper’s wallet.

Of course, the biggest and baddest of these is the one everyone knows: Amazon. Continue reading…

ProsperChina Identifies Opportunities for Growth In Challenging China Market

Worthington, Ohio (PRWEB) July 06, 2015

On the heels of China spending billions to prevent a stock market crash, it’s more important than ever to understand the Chinese consumer and how the power of the consumer societies in both China and the U.S will continue to entangle the two largest economies and increase their co-dependency. ProsperChina™ recently analyzed data from its InsightCenter to identify some key opportunities for growth in a dismal market.

According to the ProsperChina Consumer Spending Score, which represents consumers’ intended level of retail spending over the next 90 days for a particular category, Continue reading

Taobao.com Favorite Shopping Website Among Chinese Consumers, Amazon.com Most Popular Among Americans

New Infographic Compares Online Purchasing Behaviors Of Chinese And American Consumers

Worthington, OH – 6/24/2014

ProsperChina™ has released the latest Consumer Snapshot Infographic, available in both English and Chinese, to provide global marketers with a better understanding of Chinese Consumers. This unique infographic reveals the top three websites for purchasing products among young Chinese consumers and their American counterparts. It highlights a trend of the frequency in which both consumer groups are buying online, and also compares the two groups’ confidence in the economy, practicality, focus on needs versus wants and budget consciousness.  Continue reading

Year Of Reckoning For Brick And Mortar Retailers

For Brick and Mortar (BAM) retailers, 2014 will prove to be another challenging year. As economists talk of a slow and gradual recovery (latest jobs numbers indicate recovery will be at a snail’s pace), BAMs will be hard pressed to drive topline growth. Based on an evolution in the consumer market fueled by demographic shifts, behavioral changes and consumers’ attitudes toward the economy, retailers with a physical presence will be… Continue reading

Frightful, Not Delightful: Tales of Terrible Customer Service

The relatively recent advent of online shopping, technological mobility, and pricing transparency puts new meaning to the adage that the “customer is king” (or queen) for retailers. If the customer thinks a retailer’s prices are too high, a competitor will be sought out. A customer may only visit a physical store’s “showroom” to test drive a product he/she plans to buy online. With a mobile device in hand, a customer can verify the truth behind a sales associate’s pitch in just a few clicks. And, retailers’ face time with potential customers is dwindling with shoppers “cybernating” – increasingly headed online for purchases. Today’s customers are well-informed, adept at product research, and know how to maximize their budgets – often at the expense of loyalty to any particular retailer. Continue reading